Shipping Questions
When will my gift order ship?
Most orders ship within 1-2 business days, with estimated delivery times as follows:
- Tri-State Area: 1-3 business days
- West Coast: 3-7 business days
For time-sensitive orders, we recommend selecting express shipping at checkout. During peak holiday seasons, orders must be placed at least one week before the holiday to ensure on-time arrival. While we strive to fulfill all orders promptly, those placed after the cutoff may experience delays.
Will I receive updates on the shipping status of my gift order?
Yes! As soon as your order ships, you’ll receive a tracking number via email so you can follow its journey. Our fulfillment team also monitors deliveries to ensure your gift arrives on time.
Do you require a signature for delivery
No, a signature is not required. Your package will be delivered directly to your designated address for a seamless and stress-free experience.
Do you ship internationally?
Yes! We proudly offer international shipping. For a custom shipping quote, please email us at info@getthepopbox.com, and our team will assist you in arranging the perfect delivery.
Can I send gifts to multiple locations?
Yes! Simply place one order and email your recipient list to info@getthepopbox.com, and we’ll handle the rest to ensure each gift reaches its destination seamlessly.
Gift Presentation and Packaging
Are item prices included with my gift order?
No, we never include pricing information inside our gift boxes. Each package is designed to provide a seamless and elegant gifting experience, ensuring the focus remains on the joy of receiving.
What kind of packaging will my gift arrive in?
Every POP BOX is elegantly packaged with premium wrapping, signature details, and a personalized touch. Designed to impress from the moment it arrives, our packaging ensures that every unboxing feels like a luxury experience.
Is a card included with each gift order?
Yes! You can add a personalized message at checkout, and we’ll include it in a beautifully designed notecard to make your gift even more special.
Product & Quality Assurance
Are your products kosher-certified?
Yes! All food items in The POP BOX are kosher-certified, and our dairy chocolates are Cholov Yisroel, ensuring the highest standards of quality and kosher compliance.
Are your products nut-free/allergen-free?
While we carefully select products that do not contain nuts, we cannot guarantee that they are produced in a nut-free facility. If you or your recipient have allergies, please contact us at info@getthepopbox.com before placing an order.
What if something arrives broken or damaged?
We take the utmost care in packaging, but if an item arrives damaged, contact us at info@getthepopbox.com within48 hours of delivery, and we’ll make it right. Please include photos for faster resolution.
Returns & Exchanges
What is your return policy?
Due to the nature of our luxury curated gift boxes, all sales are final. However, if an item arrives damaged or defective, please contact us at info@getthepopbox.com, and we’ll work to resolve the issue promptly.
Can I exchange an item in my gift box?
At this time, we do not offer exchanges for individual items inside gift boxes. Each box is carefully curated to ensure a seamless and luxurious gifting experience.
Corporate & Custom Gifting
Do you offer corporate or bulk gifting?
Yes! We specialize in corporate and large-scale gifting. If you’re looking to impress clients or employees with custom-branded luxury gifts, contact us at info@getthepopbox.com for exclusive pricing and personalization options.
How far in advance should I place a corporate order?
For fully customized corporate gifts, we recommend placing orders at least 8 weeks in advance to ensure availability and seamless delivery.
Can I customize a gift box?
We offer limited customization on select luxury boxes. Contact us at info@getthepopbox.com for personalized gifting options.